Shipping Policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and on time. Please review our shipping policy below.

Shipping Destinations

We currently ship to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Processing Time

• Orders are processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods or promotional events, processing times may be slightly longer.

Delivery Times

Estimated delivery times are as follows:

Shipping MethodEstimated Delivery TimeStandard Delivery2–5 business daysExpress Delivery1–2 business daysNext Day Delivery*Next business day (order before 2:00 PM)

*Next Day Delivery is available for selected UK postcodes only.

Please note that delivery estimates are not guaranteed and may vary due to weather, courier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Typical rates:

• Standard Delivery: £3.99
• Express Delivery: £6.99
• Free Standard Delivery on orders over £50

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Delivery Partners

We work with trusted courier services to ensure reliable delivery throughout the UK.

Failed Deliveries

If a delivery attempt is unsuccessful, the courier may:

• Attempt redelivery.
• Leave your parcel in a designated safe place (where permitted).
• Deliver your parcel to a nearby collection point.
• Return the parcel to us if delivery cannot be completed.

Additional shipping charges may apply if a parcel is returned due to an incorrect address or repeated failed delivery attempts.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact our customer support within 48 hours of delivery. Include your order number and photographs of any damaged items where applicable.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, unexpected delays may occur due to adverse weather, courier issues, strikes, or other events outside our control.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team.

Customer Support

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Returns & Refund Policy

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unused, unworn, and in their original condition.
• Returned with all original packaging, labels, and accessories.
• Accompanied by proof of purchase (such as your order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact our customer support with:

• Your order number.
• The reason for the return.
• Photos of the item if it is damaged, defective, or incorrect.

Once your return request is approved, we will provide instructions on how and where to send your item.

Please do not return items without contacting us first, as this may delay the processing of your refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

• Gift cards.
• Personalised or custom-made products.
• Perishable goods.
• Personal care or hygiene items that have been opened or used.
• Items marked as final sale or non-returnable.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Where appropriate, we will offer one of the following:

• A replacement.
• A repair.
• A full refund.
• A partial refund.

We may request photographs to help assess the issue.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original delivery charges may only be refunded where required by applicable UK consumer law.

Return Shipping Costs

• If the item is faulty, damaged, incorrect, or not as described, we will cover the reasonable return shipping costs.
• For returns due to a change of mind, customers are responsible for the cost of returning the item unless otherwise stated.

We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require a different size or colour, please contact our customer support to discuss the available options.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation, including your rights in relation to faulty, misdescribed, or unfit-for-purpose goods.

Contact Us

If you have any questions about returns or refunds, please contact us:

Customer Support

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)